Shipping policy
BellaVitas
Shipping Policy
Vive agradecida, vive plena.
Last Updated: November 3, 2026.
We stock and ship everything ourselves from Tampa, Florida — and we treat every order as if it were our own. Most orders ship same day or next business day!
1. General
BellaVitas ("we," "our," or "us") operates www.bellavitas.store. By placing an order through our website, you agree to the terms of this Shipping Policy. These terms are designed to set clear expectations and ensure a smooth, professional experience for both parties.
We stock and fulfill all orders directly from our location in Tampa, Florida. While we do our best to keep inventory updated in real time, occasional discrepancies may occur. If an item becomes unavailable at the time of your order, we will:
• Notify you promptly of the out-of-stock item via email
• Offer a full refund or the option to wait for restocking
2. Processing time
We process and ship orders Monday through Friday, excluding U.S. public holidays. We do not ship on weekends.
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Carrier-calculated shipping orders typically ship the same or following business day.
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Economy orders, including free Economy shipping, are processed and shipped within 1–2 business days.
Processing time is separate from transit time. We email tracking information when your order ships. If we cannot ship within 2–3 business days, we will notify you by email.
3. Shipping rates and free Economy shipping
For eligible shipments to the 48 contiguous states, Washington D.C. and military addresses:
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Orders below $75, with shipments up to 3 lbs: Economy shipping is $8.99. Available carrier-calculated services are also offered at checkout.
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Orders of $75 or more, with shipments up to 3 lbs: FREE Economy shipping is available. Other shipping services remain available at their displayed prices.
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Shipments over 3 lbs: Available carrier-calculated rates are displayed at checkout.
The $75 minimum is based on the merchandise total after discounts and before tax.
The free Economy offer does not apply to Alaska, Hawaii, Puerto Rico, Guam or other U.S. territories. Available USPS rates are displayed at checkout for these destinations.
Your shipping options and final shipping charge are shown before payment.
4. Estimated delivery
Estimated delivery dates or transit times are displayed at checkout for available shipping services.
Transit time begins after shipment and is separate from order processing time. Delivery estimates vary by service and destination and may be affected by holidays, weather or carrier delays.
Delivery estimates are not guarantees.
5. Carriers and tracking
We ship with USPS, UPS or FedEx, depending on the order. Carrier selection depends on package weight, destination, and the shipping method chosen at checkout
You will receive an email with a tracking link as soon as your order ships.
• UPS cannot deliver to P.O. Boxes or APO/FPO addresses. Orders to these destinations always ship via USPS.
Because we ship from Tampa, Florida, orders to Florida and the Southeast typically arrive at the faster end of the transit estimate. Orders to the West Coast may take the full transit time.
6. Military and P.O. Box addresses
We ship to APO/FPO/DPO addresses and P.O. Boxes via USPS. Other couriers do not deliver to these addresses.
7. Tracking Your Order
Once your order ships, you will receive a confirmation email with your tracking number and a direct carrier tracking link. You can also check order status at www.bellavitas.store.
Tracking updates may take 12–24 hours to appear after your label is created. If your tracking shows no movement after 3 business days, please contact us and we will investigate with the carrier.
8. Damaged or lost packages
If a package is visibly damaged, refuse it if possible and contact us.
If you received the package, email us photos of the damage within 7 days of delivery at customerservice@bellavitas.store.
Coverage depends on the service; declared value alone is not insurance. If your package appears lost or arrives damaged, contact customerservice@bellavitas.store with your order number and relevant photos. We will investigate with the carrier and advise you about the resolution. Any applicable carrier coverage or additional shipping insurance is subject to its terms, limits and exclusions.
BellaVitas is not responsible for packages confirmed as delivered by the carrier to the address on file.
9. Carrier Delays & Force Majeure
Once a package is transferred to the carrier, BellaVitas is not liable for delays caused by:
• Carrier operational delays, system outages, or route disruptions
• U.S. federal holidays or USPS service suspensions
• Severe weather, natural disasters, or acts of God
• Customs processing, import inspections, or governmental actions
• Labor disputes, strikes, or national emergencies
• Any other circumstances beyond our reasonable control
We will make every reasonable effort to assist you in resolving carrier-related issues. If an Express carrier delay causes a missed guarantee window, you may be eligible for a carrier-issued refund of the shipping fee.
10. Change of Delivery Address
To update your delivery address, contact customerservice@bellavitas.store as soon as possible after placing your order. Address changes are only possible before your order is processed for shipment. Once shipped, address changes require direct contact with the carrier and may incur carrier redirect fees, which are the responsibility of the customer.
11. Out of Stock Items
If any item in your order is unavailable during processing:
• That item will be canceled and refunded to your original payment method
• All remaining in-stock items will ship as scheduled
• You will be notified via email with the specifics of the cancellation and refund timeline
12. Order Cancellations
Because we ship same-day or next-day, cancellation windows are short. To cancel an order, contact customerservice@bellavitas.store as soon as possible. Once an order is shipped, our Return Policy applies. Please review our full Return Policy at www.bellavitas.store.
13. Sales Tax
Sales tax is applied at checkout according to Florida regulations and your shipping address.
14. Customer Support
For all shipping and order-related inquiries, please contact us:
BellaVitas
📧 customerservice@bellavitas.store
🌐 www.bellavitas.store
📍 Tampa, Florida, USA
Questions about your order? Contact us:
- Phone: (813) 699-9409
- Hours: Monday to Friday, 10 AM to 4 PM Eastern Time
We reply within 24–48 business hours.
If you need your order by a specific date, please contact us before placing your order and we will try our best to accommodate your deadline.