Refund policy
📦 Returns & Refund Policy
At BellaVitas, your satisfaction is important to us. We proudly stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, we're here to help.
🔄 30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
✔ Unused and in the same condition you received it
✔ In its original packaging
✔ Complete with all included accessories, manuals, inserts, and promotional items
✔ Accompanied by proof of purchase or order number
Returns sent without prior authorization may be refused.
Non-Returnable Items Items that are damaged due to misuse, missing original packaging, or marked as final sale are not eligible for return.
📧 How to Start a Return
To request a return, please contact us at:
📧 customerservice@bellavitas.store
Please include:
- Order Number
- Item(s) being returned
- Reason for return
If your return is approved, we will provide instructions and a Return Authorization (RA) Number.
- Pack the item securely with original packaging and include your sales receipt or order number.
- Mail the return to:
📍 Return Address
Bellavitas Returns
11818 Cypress Hill Circle
Tampa, Florida, 33626 USA
Note: Items returned without an approved Return Authorization (RA) Number may not be accepted.
Eligibility Requirements
- Items must be unused, in original packaging, and in resellable condition
- Returns must be requested within 30 days after delivery.
- We do not accept returns on:
- Personalized/custom items
- Final sale items
- Items damaged due to customer mishandling.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original method of payment within 5–7 business days.
Please note that your bank or credit card provider may require additional time to post the refund to your account.
Note: If your order qualified for free shipping, the original shipping cost may be deducted from your refund unless the return is due to a damaged, defective, or incorrect item.
The customer pays return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable except for returns caused by damaged, defective, or incorrect items.
⚠️ Damaged, Defective, or Incorrect Items
If you receive an item that is defective or incorrect, please email us within 7 days of delivery. We will send a prepaid return label and replace or refund your order at no cost to you.
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- A defective item
- The wrong item
Please contact us within 7 days of delivery at:
📧 customerservice@bellavitas.store
Include photos of:
- The product
- The packaging
- The shipping label
If approved, BellaVitas will provide a prepaid return label and either:
✔ Send a replacement
✔ Issue a full refund
✔ Offer another resolution when appropriate
at no additional cost to you.
❌ Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
- Products returned incomplete or missing components
- Products damaged due to misuse, abuse, neglect, alteration, or improper handling
- Items returned without original packaging
- Products showing signs of use beyond normal inspection
🔄 Exchanges
At this time, we do not offer direct exchanges.
The fastest way to receive a different item is to:
- Return the original item.
- Receive your refund.
- Place a new order for the desired item.
🛡️ BellaVitas Satisfaction Commitment
We are committed to providing quality products and exceptional customer service.
If you experience any issue with your purchase, please contact us first. Our team will work with you to find a fair and reasonable solution.
customerservice@bellavitas.store
Thank you for shopping with BellaVitas.
BellaVitas – Your Quality of Life